Policies

Website Terms & Conditions

Last Updated April 28, 2022

These are the Terms of Use (“Terms”, “Terms of Use”) when using the BraidenBaby.Com website (the “Service”) operated by BraidenBaby.Com. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing, using, and/or registering a user account on the Service you agree to be bound by these Terms. If you disagree with any part of the Terms then you may not and/or should not access the Service.

Eligibility

You must be at least 13 years old to use the Service. If you are at least 13 years of age but under the age of 18, you may only use our Service with legal parental or guardian consent. You agree that you are at least 18 years of age or older or possess legal parental or guardian consent, and are fully able and competent to enter into the terms, conditions, representations and warranties set forth in the Terms and Conditions; otherwise, please exit the Website.

With Account Registration, you must warrant that: (a) all information you submit is truthful and accurate; (b) you will maintain the accuracy of this information; and (c) your use of the Service does not violate any legal regulation. Your Account may be terminated if we believe that you are under 13 years of age.

Links To Third-Party Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled BraidenBaby.Com. If you use these third-party links, you will leave the BraidenBaby.Com website at your own risk.

BraidenBaby.Com has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that BraidenBaby.Com shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions, privacy policies, shipping/handling, returns/exchanges policies of any third-party web sites or services that you visit or make purchases from.

BraidenBaby.Com may contain posts and pages with affiliate-sponsored links, where BraidenBaby.Com may earn a commission if a visitor purchases products or services directed from our affiliate sponsor’s link .

Merchandise Availability

If merchandise is not available by the time your order processes, we will notify you of this via email. You can always verify availability by emailing info@braidenbaby.com. You will receive a shipping confirmation email once your items have shipped.

Merchandise Information & Accuracy

Please note that while we have tried to accurately display the colors of products, the actual colors you see will depend on your monitor or mobile device and may not be accurate – BraidenBaby.Com has a return policy to allow customers to return their item(s) if this inaccuracy problem occurs. Additionally, from time to time there may be information on our Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and/or availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time.

The prices displayed on the Service are quoted in U.S. dollars, unless otherwise indicated.

We guarantee 100% authenticity on all merchandise. BraideBaby.Com is a luxury marketplace committed to selling authentic products sourced directly from authorized and reputable dealers. Our highest priority is to ensure maximum customer satisfaction. Thus, all of the products featured in our catalogs come with the assurance of authenticity. All items are genuine branded goods that come with original tags and boxes.

Purchase Policy

If you make a purchase at the Service, your purchase will be charged to your method of payment (Visa, Mastercard, Amex, or PayPal). The Service does not save (or have access to) any of your payment information.

Sales tax will be determined and charged during the shipping step in the checkout process. Sales tax is not charged on the purchase of a Gift Card.

Accounts & Registrations

When you create an Account with the Service, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service. With Account Registration, you must warrant that: (a) all information you submit is truthful and accurate; (b) you will maintain the accuracy of this information; and (c) your use of the Service does not violate any legal regulation. Your Account may be terminated if we believe that you are under 13 years of age. Account Registration includes your name and email, and will never be shared with third parties.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your Account.

Intellectual Property And Site Content

The Service and its original content, features and functionality are and will remain the exclusive property of BraidenBaby.Com and its licensors.

The web design, images, videos, and all content on the Service are protected by copyright, trademark, or other intellectual property rights. All content is owned, controlled, or licensed by BraidenBaby.Com. Any use of this content without BraidenBaby.Com’s express written consent is strictly prohibited.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Your Account may be terminated if we believe that you are under 13 years of age. If you wish to terminate your Account, you may simply discontinue using the Service and unsubscribe.

Governing Law & Applicable Law Jurisdiction

These Website Terms and Conditions are governed by and constructed in accordance with the federal Law of Canada, and jurisdiction of the Superior Court of Justice in Ontario (Toronto, Ontario, Canada) – any claim or cause of action relating to the use of the Service or these Terms and Conditions shall be submitted to this legal system and this court. Any claims need to be filed within one (1) year, or be forever barred.

Limitations of Liability, Disclaimers & Warranties

BraidenBaby.Com, all its contents, products and services are provided on an “as is” and “as available” basis (unless otherwise stated). BraideBaby.Com disclaims all merchandise warranties of any kind – whether expressed or implied, product defect or failure, product misuse, abuse, product modification, improper product selection and non-compliance with any printed directions. All products and services purchased on or through the website are subject only to any applicable warranties of their respective manufacturers.

Indemnification

You agree to indemnify, defend and hold BraidenBaby.Com harmless against all third-party claims, liabilities, expenses, damages and costs (including reasonable attorney fees), resulting or related to your use of the Service, or any negligence of misconduct related to your Account and Registration.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. When a new revision is made, we provide a 60 day grace period for customers for any new Terms to take effect. The date of new revisions will always be posted at the top of this Terms and Conditions page.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms and Conditions, please stop using the Service.

Last Updated April 28, 2022

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will never use or share your information with anyone, and/or other businesses and organizations.

We use your Personal Information for providing and improving BraidenBaby.Com. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Website Terms and Conditions, accessible in this link, here.

What Personal Information Is Collected, How & Why

Newsletter Subscription Contact information: this includes your name (first and/or last), and your email address. This information is collected in a pop-up contact form, or collected in a contact form at the bottom of the Homepage. This information is used for weekly BraidenBaby.Com newsletter emails used to inform customers on the latest apparel, news and offers on BraidenBaby.Com

Purchase Transaction Information: this includes your billing and shipping addresses, phone contact, email address, receipt: products purchased, cost of the order, and your chosen payment method, order status and order notes. This information is collected at the checkout page when a customer is initiating a purchase order. The billing address is connected to a form of payment that a buyer can use to pay for their order, the shipping address is needed to know which address to ship the product order, phone and email contact is used to stay in contact with the buyer in case there are issues with their order, the receipt (products purchased, cost of the order, and chosen payment method) confirms and acknowledges the sale between the buyer and BraidenBaby.Com, the order status tracks the completion of the order, and the order notes are used as a communication method between the buyer and BraidenBaby.Com to possibly make purchase order modifications, if needed.

Your credit card and/or PayPal information will never be stored or accessed by our Service.

Google AdSense & DoubleClick Cookies

Google, as a third-party vendor, uses cookies to serve ads on our Service.

Cookies

Cookies are files with small amount of data, which may include a non-unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use “cookies” to collect information. This is website performance information allowing us to count visits and sources of traffic on our website to continuously improve customer web browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third-party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third-party companies will never have access to your Personal Information.

Email Subscription

Customers must give consent in order to be added to our email list. Email addresses are only used to communicate order and shipping information with customers, unless further consent has explicitly been granted by the customer, and for bi-weekly newsletter updates. You can subscribe or unsubscribe from our newsletter at any time. If you unsubscribe, we cannot re-subscribe you. Only you are able to add yourself back onto the list.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third-party site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Shipping & Handling Policy

At this moment, we offer free standard shipping to Canada & The U.S only. This includes all Canadian provinces and territories, and all American states – excluding Alaska, Hawaii and U.S territories. Standard shipping takes usually takes 5-10 business days to complete, with a 1-3 business day(s) handling time.

You will initially receive an email confirming your order, followed by a second email with the tracking # and shipping information during handling time/once your order ships.

We do not process or ship orders on weekends or major U.S. and Canadian holidays.

Returns & Refunds Policy

At BraidenBaby.Com, we want you to be happy and satisfied with your order. If you’re not completely satisfied with your purchase, you may return it for free if you meet these return policy conditions, below:

1.We’ll gladly process a return for you within 10 days of the date your package was delivered to you by our postal/delivery service (this date will be announced in a forwarded email). Returns and exchanges will not be accepted after this 10-day window.

2.Returns are free when you use our prepaid return shipping label. You must first fill out a return form, through our Returns & Refunds Form, here

After filling out the form, above, you will receive an email within one business day with a free shipping label. You will receive instructions in the email on how to package your return, how to print and attach the shipping label onto your package, and how to ship your package.

3.To qualify for a return, item(s) must pass a damage inspection test. This means the item(s) must be in saleable condition; the item(s) must simply be in their original condition: unwashed, undamaged and unworn. The item(s) must have their original tags. Items that do not pass the damage inspection test, will not be accepted for a return.

4.Items marked as Sale Items or Final Sale, or customized/engraved items are not eligible for returns, refunds, or store credit.

How To Make A Return

You can make a return by shipping your items back with our prepaid return label.

To begin the return process, you must first fill out a return form through our Returns & Refunds Form, here

How Are My Refunds Credited Back To Me?

Refunds are processed back to your original method of payment 5-7 business days after your return package has arrived in our warehouse and has passed damage inspection.

Are There Re-Stocking Fees?

No, we do not charge customers a re-stocking fee.

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2967 Dundas St. W No.1391
Toronto, ON
M6P 1Z2

Email: info@braidenbaby.com